Privacy Policy
Version 1.0 · Effective 4 October 2026
TivloLab respects your privacy. This policy explains what information we collect through tivlolab.com, how we use it, and your choices. We handle personal data in line with applicable Indian law, including the Digital Personal Data Protection Act, 2023.
1. Information we collect
- Students: name, email, phone number, level of study, school or college, city and country, and a parent or guardian's name and phone where needed.
- Mentor applicants: name, email, phone number, address, qualifications, experience, motivation, profile link and CV.
- Enquiries: the details you type into our contact form.
- Payments: fee amount, payment status and payment reference numbers. If you pay online, card, UPI and bank details are handled by Razorpay and never reach us.
- Technical data: basic information such as your IP address, used to protect our forms from spam and abuse.
2. How we use it
- To register you, confirm payments and send receipts.
- To run your course, schedule practical classes and issue certificates.
- To review mentor applications and contact applicants.
- To reply to enquiries and send important course updates.
We do not sell your personal information, and we do not send marketing messages without your consent.
3. Who we share it with
- Razorpay, to process online payments, where offered.
- Our hosting and email providers, who store and deliver our website and emails.
- Authorities, only when required by law.
4. How long we keep it
We keep student records while you study with us and for as long as needed for certificates, accounting and legal requirements. Mentor applications and CVs are kept for up to 12 months, then deleted unless you join our team.
5. Security
Our website uses https encryption. Registration data and CVs are stored on our server in protected folders that are not publicly accessible, and only authorized TivloLab staff can view them.
6. Learners under 18
For learners under 18, we collect information with the consent of a parent or guardian and use it only to provide the course.
7. Your rights
You can ask to see, correct or delete your personal information, or withdraw consent, by emailing us. We will respond within a reasonable time, subject to records we must keep by law.
Withdrawing consent
You can withdraw any consent you gave us, including a parent's consent for a child, at any time by writing to Inquiry@tivlolab.com. Marketing updates can be stopped at any time. Withdrawing consent does not affect anything done before you withdrew it. If you withdraw consent needed to run your classes, you may not be able to continue the course, and the Refund Policy applies.
We keep a record of each consent you give (which boxes were ticked, the policy version, the date and time, and the internet address used) for 3 years after your course ends, so we can show that consent was given properly.
8. Cookies
Our website does not use advertising or tracking cookies. Your browser may store small settings needed for the site to work.
9. Changes
We may update this policy; the latest version is always on this page.
Contact us
TivloLab
Email: Inquiry@tivlolab.com
Terms and Conditions · Privacy Policy · Refund and Cancellation Policy